TO ORDER BY PHONE: Call Mon-Fri 10
am-5 p.m.
(EST Zone)
440-774-6315
To place an order online, simply click on the "Add to Cart" button next
to each item. You can then check out or continue shopping and adding
products to your cart.
When you proceed to checkout, you can create an account (username and
password) that will store your personal information (ie. name, email
and shipping address), so the next time you shop with us, all you will
have to do is log into your account.
For your protection, your credit card information is not kept and you
will need to re-enter payment information each time you order.
If you experience any difficulties in placing an order, you may call us at 1-440-774-6315 or e-mail us please Contact
Us.
PAYMENTS ACCEPTED:
  
Visa, Mastercard, Discover or American
Express by
phone call 440-774-6315 or Mail Order
Form
Checks or Money Orders
(payment by check or money order is due within 14 days of order
confirmation. There is a $25 service charge on all returned checks)
ORDER PROCESSING TIME
We generally have a quick turn around time but, sometimes get really
busy so please allow between 7-10 business days for your packages to
get to you. Occasionally a particular scent is out of stock or on
backorder and we will e-mail you regarding the status of your order.
Buying a gift or if you need your parcel in a hurry, please let us
know. We try to accommodate any rush order requests
SHIPPING TERMS
$6.99
Shipping on USA orders within the 48 contiguous United
States
of North America. States of Alaska and Hawaii and all off-shore United
States territory and possessions, such as Puerto Rico are required to
ship the EXACT shipping rate. We will e-mail you with rate
information before applying to your order.
Orders are shipped via FED EX
GROUND, UPS or USPS (Priority Mail) from our storefront at Lake Erie
Gifts & Decor. You will receive a shipment confirmation e-mail
from USPS or Fed Ex when order
ships.
APO/FPO
Shipping
We are happy to ship our products to U.S. Military APO/FPO addresses.
We send all shipments to APO/FPO addresses using the U.S. Postal
Service. When completing your Shipping Address during checkout, please
make note of the following.
The City must be entered as
either "APO" or "FPO"
The State must be selected as
either "AA" "AE" or "AP"
You must enter your Zip code
Always remember to enter your
full name, grade, and PSC or unit
number. Please note, orders shipped to an APO/FPO address do take
longer to be delivered. Please allow 2-4 weeks for your package to
arrive.
Do you ship
outside the U.S.?
YES We do ship to Canada, Europe, Mexico, and Australia. We will send
you an e-mail with your shipping total to confirm shipping amount
before processing your order. Shipping charges do NOT include any
customs fees, import taxes, or duties.
Your order will probably be
charged customs fees (taxes, duties,
processing fees, etc.) when it arrives. Unfortunately, we have no
control over these fees. If you are not familiar with the customs fees
in your country, please check with your local customs office for more
information. Also, because we are a retail store, we are NOT able to
mark orders as 'Gifts' for customers to avoid paying these fees.
If you refuse to pay the customs
fees when your order arrives, the
shipment will be returned to us and we will be charged the customs fees
plus return shipping costs. Therefore, we do not issue refunds for
customs fees, shipping, or the cost of your order if you refuse to pay
the customs fees. We have no way of estimating customs fees, taxes or
duties. Please contact your local customs office if you need to know
more. We use USPS (International Priority Mail) and UPS as the carriers
for our International orders.
It is possible that the delivery
of your order could be delayed due
to customs processing. If your order does not arrive in a reasonable
amount of time, you should check with your local customs office to see
if they are holding the package for payment of fees. Also, some customs
offices will send a separate invoice for your customs fees that could
arrive several weeks after you receive your shipment. Please be
familiar with the customs laws in your country before you order!
Terms and rates are subject to
change.
We highly recommend adding insurance
to your purchase, as we can not be
held responsible for items lost or damaged by the postal service.
NOTE: If you would
like to add insurance to your purchase, please let us know in the
comments section at checkout and we will add it to your total.
SALES TAX:
Ohio customers will be charged a 7% sales tax.
RETURN POLICY:
Customer satisfaction is our #1 priority. If you are not happy with a
product, you may return your order within 30 days for a refund, credit
or exchange.
Returns must include a receipt and the items must be in original
condition, including packaging, tags and labels. Once we receive the
returned merchandise, we will credit your account within 10 business
days. A 10% restocking fee will be applied to all non-defective items. We regret shipping charges are not included in the refunded
price.
For your protection we highly recommend that you insure your returned
items. We cannot accept returns sent C.O.D. You may use the shipping
carrier most convenient for you.
Quilts should be returned to us within 10 days.
Send return package to:
RETURNS DEPARTMENT
Flower Patch Blessings
13901 Gifford Road
Oberlin, Ohio 44074
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